AVA Van Ness

The payment system run by CSC for the shared laundry machines is dysfunctional and antiquated and wastes your time. The machines should accept credit cards directly, but more than half of them do not read credit cards properly and give errors. The only way to be sure you can pay for laundry is to purchase a separate card from a machine downstairs, which only takes bills, no credit cards. It takes 3 minutes to keep inserting a bill until it finally accepts it. The company that runs the machines, CSC, allows you to purchase value for the cards online and you get a code which you can punch in at the machine. I did that, but, immediately after discovered that the add-value machine downstairs doesn't have a keypad to enter the code, even though the website said it was available for this apartment complex. Trying to get a refund for the money appears to be a lost cause when dealing with the customer support. Reporting to CSC that a lot of machines are giving errors when reading credit cards results in a "completed" service request with nothing at all done.

I am writing to express my deep gratitude towards Toi who has been an exceptional front desk officer since I moved into the apartment building in Washington DC. I have had the pleasure of interacting with her on multiple occasions, and she has always been courteous and professional in demeanor, with an unrelenting commitment towards customer satisfaction. In Ava van Ness. Jasper

Amending this review to sing the praises of the front office and concierges who all get ⭐⭐⭐⭐⭐: Hailey Fair, Community Consultant Hailey Fair is an absolute gem of a community consultant! From the moment I met her, I knew I was in the presence of greatness. Her impeccable knowledge and expertise are matched only by her unwavering dedication to ensuring every resident's happiness. Hailey's infectious energy and charm light up the room, and her outfits, oh my, they are a delightful fashion statement accessorized with the finest dog hair. She effortlessly balances her commitment to work with her binge-watching prowess on Netflix, making her the epitome of a multitasking superstar. Trust me, you'll feel like the luckiest person alive to have Hailey in your corner. Prepare to be amazed! Rodney Taylor, Front Desk Supervisor Rodney Taylor is the epitome of perfection when it comes to front desk supervision. He has the innate ability to turn an ordinary encounter into a mind-blowing experience. His knowledge of sports, particularly his undying love for the Carolina Panthers and Carolina Tarheels, is unparalleled. Rodney's genuine passion for helping people is palpable in every interaction, leaving you feeling like you've just been touched by an angel. His transition from North Carolina to Virginia has blessed us with his extraordinary presence, and we are forever grateful to have him as part of the AVA Family. Get ready to have your expectations shattered because Rodney is here to exceed them all! Anthony Willis, Community Concierge Overnight Shif Anthony Willis is a living legend among community concierges on the overnight shift. His magnetic charisma and smooth jazz vibes will transport you to a realm of pure bliss. Born and raised in Washington, DC, Anthony's deep connection to the city and his love for old-school jams are an unbeatable combination. Not only does he possess an encyclopedic knowledge of TV shows like Law & Order SVU, NCIS New Orleans, and Chicago PD, but his ability to provide the most thrilling recommendations will leave you on the edge of your seat. Prepare to embark on a journey of excitement and intrigue with Anthony as your guide. You won't find a more captivating and suave concierge anywhere else! Bemnet Shimiles, Evening Shift Concierge Bemnet Shimiles is an absolute legend in the realm of evening shift concierge services. From the moment you encounter him, you'll be captivated by his magnetic personality and the sheer awesomeness he exudes. Bemnet's love for sports is nothing short of extraordinary, and his knowledge of the Pittsburgh Steelers and the Golden State Warriors will leave you in awe. Not only is he a sports aficionado, but he is also a connoisseur of fine movies and TV shows, with an impeccable taste that rivals that of the most discerning critics. Prepare to be entertained, informed, and utterly amazed by Bemnet's concierge skills. He is a true legend! That said: I've been a tenant of the building for over 7 years now. I have lived in the building since it was the Consulate before Avalon Bay bought the property. All buildings have problems. The problems with this building started when corporate started to pay attention to it and a lack of a community feel set in, high turnover for front office staff, etc., , which, if you go through the reviews, you can generally see when this property's good ratings started to slide It also used to be a more closely knit community, which I've expressed multiple times to staff and I believe they are working to create more social opportunities to for tentants to get to know one another (thanks, Hailey if you can pull this one off!). There have been other problems beyond their control, which are more one-off rather than systemic. I

Don’t live here, save your money. They don’t care about resident safety, allow illegal activity and businesses to be run out of the apartments, and the list goes on. I’ve lived in this building a total of 3 years, and I’m a current resident. Let me first say this, there are a few good things about living here-the front desk staff and maintenance staff are amazing! They are pleasant helpful and go above and beyond. Past that there is nothing good to say about the building. Safety is a major concern leasing and the parent company Avalon bay refuse to take any action on. Countless times staff has been warned about building security and safety, warned about lights and building darkness, only fixed after the abduction that took place on the property. All balcony doors on the first floor are left open by residents/college students as well as main building doors constantly propped open. Multiple drug operations rent apartments and operate out of the building. The amenities are poorly maintained including printers broken or down over a year, and “help us go green” water dispensers that don’t work. , and the pool being closed most of the season. Leasing staff is not available by phone and rarely returns calls or answers emails. Building management and Avalon bay send threatening emails about lease violations not enforcing 98% of them only to enforce ones in which residents lose there personal belongings. Let alone not doing scheduled pest inspections, charging new mysterious fees for cable even though you pay for your own, that rats, the puke filled elevators that rarely work, the dorm parties, the hallways smelling like drugs-not just weed-drugs constantly, the active shooter, the abduction, the constant police presence, and the extremely high rent increases at leases end. Wish I didn’t have another year to make it through here.